Contact Us
We're Here to Help
Have a question about a product, need a city we don't cover yet, or just want to talk shop? Reach out -- we're real people, and we respond fast.
Call or Text
Talk to a real person. We pick up during business hours and respond to texts within the hour.
(646) 535-2746
Email Us
Product questions, bulk orders, city requests, or partnership inquiries. We reply within 24 hours.
hello@launchlocal.shop
Response Times
Phone & text: Mon-Fri, 9 AM - 5 PM EST
Email: Within 24 hours on weekdays (no weekends)
Digital downloads deliver instantly after purchase
Email: Within 24 hours on weekdays (no weekends)
Digital downloads deliver instantly after purchase
Common Questions We Get
My city isn't listed. We add new cities every week. Email us your city and trade, and we'll prioritize it. Most requests are live within 5 business days.
I didn't get my download. Check your spam folder first. If it's not there, email us your order number and we'll resend it within the hour.
Can I get a bulk discount? Yes. If you're buying for a team or training program, email us with the quantity and we'll send a custom quote.
I found an error in a guide. We take accuracy seriously. Email us the product name and what needs fixing. We verify and update within 48 hours -- free.
Do you do custom work? We build custom compliance guides, marketing kits, and business tools for trade organizations and franchises. Let's talk.